Multiple Face of an Internal Communication Professional

Internal Communications professionals closely work with leaders, managers and in-house communicators, at the place and globally, to help shape their organization’s culture, mobilise employees behind change and bring values to life by delivering high quality internal communications that create real, tangible results.

Internal Communications professionals have to play multiple roles to ensure real and tangible results as he has to be work with wide variety of sectors, including professional and financial services, FMCG, travel & leisure, utilities, government departments and regulators etc. One of the key things that jumped out namely the multifaceted and diverse nature of the roles of these professional and the fact that, as communication professionals, we are expected to be so many things to many people.

Here are few of the points discussing the above facts…

· Communicator as matchmaker – building relationships across the organization, connecting individuals and teams, sparking conversations

· Communicator as politician – building consensus amongst diverse board members, circumventing the org chart, oiling the wheels

· Communicator as educator – building employee understanding and appreciation of business issues and challenges, organisational performance, etc

· Communicator as listener – developing feedback channels, building champion networks, conducting research, tuning into the grapevine

· Communicator as facilitator - getting the most out of a dysfunctional group, making forums work

· Communicator as fixer – responding to employee questions and suggestions, making life easier for the CEO by making things happen, taking action, doing stuff

· Communicator as bridge-builder – linking leadership to employees, making the top team accessible, breaking down barriers between teams and functions

· Communicator as coach – being a trusted advisor, helping leaders and managers communicate more effectively (and appropriately), telling it like it is

· Communicator as fire fighter – dealing with assorted crises, tackling issues, cleaning up the mess when everything goes wrong

· Communicator as conscience – encouraging people to tell the truth, championing transparency, fighting spin, living values, being ethical

· Communicator as artist – coming up with innovative, creative concepts and campaigns, delivering ‘beautiful’ communications

· Communicator as business person /all rounder- understanding how the organization works, being able to understand the financial statement and turn it into plain English

· Communicator as know-it-all – being able to answer any employee question on any topic, knowing how to deal with those obscure calls that the people on reception don’t know how to handle.

by Oregon State University Archives 2 types of basic communication skills explained

Some studies indicated that the need for communication arises naturally in all humans. On the other hand, research papers even say that communication skills are in fact developed by the environment in which people live.
When people come across the term “communication” mean for words. They believe that the word “communication” means essentially the use of languages. When they are confronted with the information that the communication is two types, they inevitably think they are the written and oral communication. This article seeks to make clear to you that communication skills are much more than mere words.
1.
VerbaleLes verbal communication skills cover the use of all words. It indicates that both oral and written words are in this group. People tend to use and cultivate this type of communication technique with vigor, even if it may be argued that there were some people who did not enjoy it to the extent others do.
By using verbal communication skills, it is noticed that people are right on the mark when their message. It is for this reason that verbal communication breaks down as the channel of education. Through verbal communication skills, people can acquire knowledge in the way it should be received.
verbal communication skills can be improved in a number of ways. One method is to hold a conversation with others regularly. Partnering with a dialogue can help you meet new terms to improve your verbal communication skills. Listen carefully to the mass media is a good idea since you pay attention to the exact pronunciation of words.
When it comes to writing, in the best way to improve the ability of verbal communication is to do a lot of travel. In reading, you tend to take the right path to spell words and their precise use of the communication.
2.
verbalesMaintenant No, this kind of communication capability uses symbols rather than words to convey meaning. Usually, this kind of communication capability is based on the Construal of the message by the receiver. This means that there is a possibility that the message correctly or be misinterpreted, as determined by the discretion of the receiver.
We can use the skills of nonverbal communication in a number of ways. Yet, we never really pay attention to them. We use the capabilities of non-verbal communication through our expressions. Whenever we laugh or cry, we are actually using the capabilities of non-verbal communication.
Apparently, you can request that when we do these actions, we are not aware. Nevertheless, a few ways we use the capabilities of non-verbal communication usually occur unintentionally. Tic eyebrows, beat feet, and other small things, which we do not consciously control send messages to others.
This kind of communication skills also encompasses other means by which we communicate our message to the world. The way people dress also sends a message across. An artist communicates his thoughts and feelings through his paintings. These and other situations to give you an impression on the multiplicity of communication.
How well we are able to transmit messages through these communication skills many times establishes our position in society. Therefore, en-route to sharpen your communication skills. Giving expression to how you feel.